Terms and Conditions

Terms & Conditions (PHA Punjabis Hand Art: Punjabi Jutti and Genuine Leather Shoes)

Last Updated: October 2025

Welcome to Punjabis Hand Art, your trusted online store for Handmade Punjabi Juttis and Genuine Leather Shoes.

By accessing or purchasing from this website, you agree to the following Terms and Conditions. Please read them carefully                     before placing any order.

 

  1. Product Information

All our products are handcrafted and slight variations in color, texture, or design may occur. These variations are natural in handmade production and add uniqueness to every pair.

Product descriptions, images, and specifications are for general reference; minor differences may exist between the product image and the actual item.

  1. Pricing & Payments
      • All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
      • We reserve the right to change prices, offers, or discounts at any time without prior notice.
      • Orders are processed only after successful payment confirmation.
  1. Shipping & Delivery
      • We deliver across India through reputed courier partners.
      • Standard delivery time: 5–10 working days (depending on location and product availability).
      • Tracking details will be shared once your order has been shipped.
      • Punjabis Hand Art is not responsible for any delay caused by courier companies or natural circumstances beyond our control.
  1. Return & Exchange Policy

Because all our products are handmade, we maintain fair and careful policies:

Returns

      • Returns are accepted only if you receive a damaged, defective, or incorrect product.
      • The return request must be made within 48 hours of delivery, with the item unworn and unused in its original packaging.
      • Used or worn items cannot be returned or exchanged.
      • As handmade footwear naturally adapts to your feet after use, products showing signs of wear are non-returnable.
Exchange
      • Exchange is available only for size issues, if requested within 48 hours of delivery.
      • The product must be unused and in original condition.
      • Customers are responsible for returning the product to us. After inspection, the correct size will be sent (subject to stock availability).

Customer Responsibility for Return or Exchange Shipping

Once a return or exchange request is approved and the matter is resolved by our support team, the customer must send the product back to us at their own cost and responsibility.

All courier or transportation charges incurred for returning or exchanging the product will be borne entirely by the customer.

These shipping or courier expenses are non-adjustable, non-returnable, and non-refundable, under any circumstances.

We recommend using a reliable and trackable courier service, as Punjabishandart.com will not be liable for any loss or damage during return transit.

  1. Order Cancellation
    • Direct order cancellation is not available.
    • However, for any genuine issue, you may contact us through Email, WhatsApp, or Call within a reasonable time after placing the order.
    • The order may be cancelled only if our team finds your reason valid and the product has not yet been dispatched.
    • If the matter is settled mutually, your payment may be refunded accordingly.
    • Punjabis Hand Art reserves the right to make the final decision on any cancellation or refund request.
  1. Product Comfort & Natural Leather Behavior
    • Our Punjabi Juttis and Genuine Leather Shoes are made using authentic leather for most parts.
    • Being natural leather, it can sometimes become slightly stiff due to weather conditions.
    • A new pair may feel tight or slightly hard at first, but it loosens and becomes comfortable after short use.
    • Any temporary hardness, bite, or discomfort caused by new footwear is a normal condition of genuine leather.
    • Therefore, Punjabis Hand Art (PHA) shall not be responsible for any such temporary discomfort or related circumstances.
  1. Fashion Item Disclaimer & Warranty
    • Our products are fashion and occasion-wear items.
    • They are designed for style and tradition, not heavy daily or industrial use.
    • Durability expectations should be moderate, as natural materials and handwork can vary.
    • Hence, no guarantee or warranty is provided by PHA for any product.
    • However, if any issue arises, customers are encouraged to contact us via WhatsApp, Email, or Call, and if the matter is reasonably solutionable, it will be resolved in the best possible way.
  1. Care Instructions

To ensure a long life of your Punjabi Juttis and Genuine Leather Shoes:

    • Avoid exposure to water, direct sunlight, or moisture.
    • Store them in a dry place using the provided dust bag.
    • Use a soft cloth for cleaning.
    • For leather shoes, apply a leather conditioner or polish periodically.
  1. Limitation of Liability

Punjabis Hand Art is not liable for any indirect, incidental, or consequential damages arising from the misuse, normal wear, or environmental effects on the product.

All products are sold after careful quality checks but may differ slightly due to the handmade process.

  1. Intellectual Property

All content, designs, photographs, and logos displayed on this website are the exclusive property of Punjabis Hand Art. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

  1. Contact Us

For any questions, concerns, or order assistance, you can contact us at:

Email: punjabishandart@gmail.com

Phone/WhatsApp: +91-8437111672

Website: www.punjabishandart.com

  1. Governing Law

These Terms & Conditions are governed by and construed under the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Muktsar Sahib, Punjab.

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